Legal Agreements
ITZOONE Privacy Policy & Refund Policy At ITZOONE, we are committed to protecting your privacy and providing you with high-quality products and services. Below you will find our combined Privacy Policy and Refund Policy outlining how we collect, use, and protect your personal information, as well as our refund terms and conditions. Privacy Policy At ITZOONE, we recognize that privacy is important. This Privacy Policy applies to all products and services provided by us. 1. Collection of Information We collect various types of information when you register with us, use our products and services, or visit pages of our partners. We may combine information about you that we have with information obtained from other companies or partners to improve your experience or the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, cookie information, software and hardware attributes, pages requested, and other standard browser parameters. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. You can adjust your browser settings to refuse all cookies or indicate when a cookie is sent, but this may affect the functionality of certain features on our site. 2. Use of Information We only use and process personal information for the following purposes: Communicating with you Making our sites or services easier to use Providing our services and improving their quality Auditing, research, and analysis to improve our services Ensuring the technical functioning of our network Protecting our rights and the rights of our users Developing new services 3. Information Sharing We do not sell, rent, or share your personal information without your consent. However, we may share personal information in the following limited circumstances: We have your consent. We may share your information with trusted business partners or affiliates for the purpose of processing information on our behalf, but they must agree to follow this Privacy Policy. We may disclose information if required by law, to enforce our terms of service, or to protect against fraud or security risks. 4. Information Security We implement appropriate security measures to protect your personal information against unauthorized access or disclosure. This includes internal reviews of data storage and processing practices, and physical security measures to guard against unauthorized access to systems where we store personal data. 5. Accessing and Updating Your Information You can access your personal information by logging into your account or by contacting our support team. If your information is inaccurate, we make good faith efforts to correct it. 6. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly. Refund Policy At ITZOONE, we strive to provide our customers with high-quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review the refund policy below. 1. Eligibility for Refunds You may be eligible for a refund under the following conditions: Physical Products: If you have purchased a physical product and are not satisfied, you may request a refund within 30 days of the purchase date. The product must be returned in its original condition and packaging. Digital Products/Services: If you have purchased a digital product or service (e.g., software, eBooks, online courses) and it has not been downloaded or accessed, you may request a refund within 7 days of the purchase. Please note that digital products/services that have already been accessed or downloaded are non-refundable. 2. Non-Refundable Items Certain items are non-refundable, including: Digital products or services that have been accessed or downloaded. Subscription-based services or products that have been partially or fully used. Any services that have already been rendered or performed. Items marked as "final sale" or "non-returnable." 3. How to Request a Refund To initiate a refund, please follow these steps: Contact Support: Reach out to our customer support team at support@itzoone.com within the eligibility period. Provide Details: Include your order number, a brief explanation of why you are requesting a refund, and any supporting documentation (such as photos of damaged products). Return Physical Items: If requesting a refund for a physical product, please provide a return shipping address and ensure the item is securely packaged for return shipment. Once we receive your refund request, we will process it within 7-10 business days. If your refund request is approved, the amount will be refunded to your original payment method. 4. Refund Process If your refund is approved: For Physical Items: We will issue a return shipping label, and you may need to return the product at your own expense unless the product is defective. For Digital Products/Services: We will process the refund to your payment method. Please note that if the product has been accessed or downloaded, a refund may not be possible. Refunds will be credited to your original payment method (credit card, PayPal, etc.). Please note that depending on your payment provider, it may take up to 7 business days for the refund to appear in your account. 5. Processing Fees Please be aware that some payment providers charge transaction fees for processing refunds. These fees are non-refundable and will be deducted from the refund amount. 6. Exceptions Refunds may not be granted in the following circumstances: SSL DOMAINS HOSTING AS PER TIMING DEDICATED SERVERS 7. Contact Us If you have any questions or need assistance with your refund request, please contact our support team at support@itzoone.com. We are here to help and will do our best to assist you.